TERMS OF SALES

 

These general conditions of sale (hereinafter the "General Conditions") apply to any purchase made by a natural person (hereinafter the "CUSTOMER") on the website https://natureginseng.fr/ (ci -after the "SITE") with SAS NATURE GINSENG, Simplified joint stock company registered in the Trade and Companies Register 881 144 356 00014 under the number 881 144 356 00014, having its registered office at 3 Cours Charlemagne - BP 2597 - 69217 LYON Cedex 02, France Tel: 0783521852, email: contact@natureginseng.fr (hereinafter the "SELLER").  

IMPORTANT

Any order placed on the Site necessarily implies the CLIENT's unconditional acceptance of these general conditions  

ARTICLE 1. DEFINITIONS 

The terms used below have the following meaning in these General Conditions: 

"CUSTOMER": designates the SELLER's contracting partner, who guarantees to have the quality of consumer as defined by French law and jurisprudence. As such, it is expressly provided that the CUSTOMER acts outside any usual or commercial activity.

"DELIVERY": designates the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when ordering.

"PRODUCTS": designates all the products available on the SITE.

"TERRITORY": designates Metropolitan FRANCE (excluding DOM / TOM).

ARTICLE 2. PURPOSE 

These General Conditions govern the sale by the SELLER to its CUSTOMERS of PRODUCTS. 

The CUSTOMER is clearly informed and recognizes that the SITE is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions. 

ARTICLE 3. ACCEPTANCE OF THE GENERAL CONDITIONS 

The CUSTOMER undertakes to read these General Conditions carefully and accept them, before paying for an order for PRODUCTS placed on the SITE.

 

These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to read carefully, download, print the General Conditions and to keep a copy.

 

The SELLER advises the CUSTOMER to read the General Conditions for each new order, the latest version of these Conditions applying to any new order for PRODUCTS.

 

By clicking on the first button to place the order and then on the second to confirm the said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition. 

ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE

To be able to buy a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if he is a minor, be able to justify the agreement of his legal representatives.

 

The CUSTOMER will be invited to provide information to identify him by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of his order on the SITE. The tracking of DELIVERIES can, if necessary, be done using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER's sales department at any time by email, at contact@natureginseng.fr, in order to obtain information on the status of their order.

 

The information that the CLIENT provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information communicated.

 

ARTICLE 5. ORDERS 

         Article 5.1 Characteristics of the products

 

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law.

 

The CUSTOMER agrees to read this information carefully before placing an order on the SITE.

 

Unless expressly stated otherwise on the SITE, all the PRODUCTS sold by the SELLER are new and comply with European legislation in force and the standards applicable in France.

         Article 5.2. Order procedure

 

PRODUCT orders are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER start page, the steps may differ slightly).

                  5.2.1. Selection of PRODUCTS and purchase options

 

The CUSTOMER must select the PRODUCT (s) of his choice by clicking on the concerned PRODUCT (s) and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER basket. The latter can then add to his basket as many PRODUCTS as he wishes.

                  5.2.2. Orders

 

Once the PRODUCTS have been selected and placed in their basket, the CUSTOMER must click on the basket and check that the content of their order is correct. If the CUSTOMER has not already done so, he will then be invited to identify himself or to register.

 

Once the CUSTOMER has validated the contents of the basket and has identified / registered, an online form will be displayed for his attention, automatically completed and summarizing the price, applicable taxes and, where applicable, the costs of delivery.

 

The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before confirming its content.

 

The CUSTOMER can then pay for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for billing and DELIVERY of the PRODUCTS. Concerning the PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order.

 

The CUSTOMER must also select the delivery method chosen.

                  5.2.3. Acknowledgment of receipt

 

Once all the steps described above are completed, a page appears on the SITE in order to acknowledge receipt of the CLIENT's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address communicated using the registration form is correct. .

 

The SELLER does not send any order confirmation by post or fax.

                  5.2.4. Billing

 

During the ordering process, the CUSTOMER must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER).

 

The CUSTOMER must in particular clearly indicate all information relating to DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the address of DELIVERY.

 

The CUSTOMER must also specify the method of payment chosen.

 

Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email constitutes an invoice. Whatever the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.

         5.3. Date of the order

 

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE do not start to run until this date.

 

 

5.4. Price

 

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros all taxes included, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or chosen mode of transport).

 

The prices include in particular the value added tax (VAT) at the rate in force on the date of order. Any modification of the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.

 

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

 

The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They can also be modified in the event of special offers or sales.

 

The indicated prices are valid, except gross error. The applicable price is that indicated on the SITE on the date on which the order is placed by the CUSTOMER.

         5.5. Availability of PRODUCTS

 

The professional undertakes to deliver the PRODUCT on the date or within the period indicated to the CUSTOMER, unless the parties have agreed otherwise.

 

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS can also be informed of the SELLER's restocking of a PRODUCT.

 

In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

 

In the event that a PRODUCT is unavailable, the SELLER may, and if the parties agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

 

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for unavailable PRODUCTS at the latest within thirty (30) days of payment.

ARTICLE 6. RIGHT OF WITHDRAWAL 

The modalities of the right of withdrawal are provided for in the "withdrawal policy", policy available in Annex 1 hereto and accessible at the bottom of each page of the SITE via a hypertext link.

 

ARTICLE 7. PAYMENT 

         7.1. Means of payment

 

The CUSTOMER can pay for his PRODUCTS online on the SITE using the means offered by the SELLER.

 

The CUSTOMER guarantees to the SELLER that he holds all the authorizations required to use the chosen means of payment.

 

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online in the context of online payment on the SITE.

 

It is for this reason specified that all the information relating to the payment provided on the SITE is transmitted to the SITE bank and is not processed on the SITE.

         7.2. Payment date

 

In the event of a single payment by credit card, the CUSTOMER's account will be debited upon the order of PRODUCTS placed on the SITE.

 

In the event of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first package is dispatched. If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

         7.3. Late or refused payment

 

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment.

 

In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money owed by the CUSTOMER would prove impossible, the order will be canceled and the sale automatically terminated.

 

ARTICLE 8. PROOF AND ARCHIVING 

Any contract concluded with the CUSTOMER corresponding to an order of an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with article L. 213-1 of the Consumer Code.

 

The SELLER agrees to archive this information in order to monitor transactions and produce a copy of the contract at the request of the CLIENT.

 

In the event of a dispute, the SELLER will have the opportunity to prove that his electronic tracking system is reliable and that he guarantees the integrity of the transaction.

 

ARTICLE 9. TRANSFER OF OWNERSHIP

The SELLER remains the owner of the PRODUCTS delivered until full payment by the CUSTOMER.

 

The above provisions do not preclude the transfer to the CUSTOMER, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risk of loss or damage to the PRODUCTS subject to the reservation of property, as well as the risks of damage they may cause.

 

 

ARTICLE 10. DELIVERY

The methods of DELIVERY of PRODUCTS are provided for in the "delivery policy" referred to in Annex 2 hereof and accessible at the bottom of each page of the SITE via a hypertext link.

ARTICLE 11. PACKAGING 

The PRODUCTS will be packed in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS agree to comply with the same standards when they return PRODUCTS under the conditions set out in Annex 1 - mPurchase policy.

 

ARTICLE 12. GUARANTEES 

Apart from the commercial guarantees that the SELLER could offer for certain PRODUCTS, all Customers benefit from “legal” guarantees, for all the PRODUCTS, which are detailed below, in accordance with article L.111-1 of the Code of the consumption

Article 12.1. Guarantee of conformity

 

Article L. 217-4 of the Consumer Code: “The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility ”.

 

Article L.217-5 of the Consumer Code: "The product conforms to the contract: 1 ° If it is suitable for the use usually expected of a similar product and, if applicable: - if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model; - if it has the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted ”.

 

The SELLER may be liable for any lack of conformity existing at the time of delivery and for non-conformity resulting from the packaging, assembly instructions or installation when the latter has been charged to him or has been carried out under his responsibility.

 

The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the PRODUCT (Article L.217-12 of the Consumer Code)

 

In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at his choice. However, if the cost of the CUSTOMER's choice is manifestly disproportionate compared to the other possible option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed to a refund, without following the chosen option by the customer.

 

In the event that a replacement or repair would be impossible, the SELLER agrees to return the price of the PRODUCT within thirty (30) days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address 3 Cours Charlemagne - BP 2597 - 69217 LYON Cedex 02.

 

Finally, the CUSTOMER is exempt from reporting proof of the existence of the PRODUCT's lack of conformity during the twenty-four (24) months following the delivery of the PRODUCT except for second-hand goods for which this period is set at six ( 6 months. (Article L. 217-7 of the Consumer Code).

 

It is specified that this legal guarantee of conformity applies independently of the commercial guarantee granted, if any, on the PRODUCTS.

Article 12.2. Hidden defects warranty

 

The SELLER is bound by the guarantee for hidden defects of the PRODUCT sold which make it unfit for the use for which it is intended, or which so diminish this use that the CUSTOMER has not acquired it, or has given it than a lower price, if he had known them. (Article 1641 of the Civil Code)

 

This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between reimbursement of the price of the PRODUCT if it is returned and reimbursement of part of its price, if the PRODUCT is not returned.

 

In the event that a replacement or repair would be impossible, the SELLER agrees to return the price of the PRODUCT within thirty (30) days upon receipt of the returned PRODUCT and in return for returning the PRODUCT by the CUSTOMER to the following address 3 Cours Charlemagne - BP 2597 - 69217 LYON Cedex 02. The action resulting from latent defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect. (Paragraph 1 of article 1648 of the Civil Code) 

 

ARTICLE 13. RESPONSIBILITY

The SELLER cannot be held liable in the event of non-performance or poor performance of the contractual obligations attributable to the CUSTOMER, in particular when entering his order.

 

The SELLER cannot be held responsible, or considered to have failed in the present, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by case law French courts and tribunals.

 

It is also specified that the SELLER does not control the websites which are directly or indirectly linked to the SITE. Consequently, it excludes all responsibility for the information published there. Links to third party websites are provided for informational purposes only and no guarantees are made as to their content.

ARTICLE 14. FORCE MAJEURE 

The responsibility of the SELLER may not be implemented if the non-execution or the delay in the execution of one of its obligations described in these CGV results from a case of force majeure.

 

There is force majeure in contractual matters when an event beyond the control of the debtor, which could not have been reasonably foreseen at the conclusion of the contract and whose effects cannot be avoided by appropriate measures, prevents the performance of its obligation by the debtor.

 

If the impediment is temporary, the performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is final, the contract is automatically terminated and the parties are released from their obligations under the conditions provided for in articles 1351 and 1351-1 of the Civil Code.

 

As such, the SELLER cannot be held liable in particular in the event of an attack by hackers, unavailability of materials, supplies, spare parts, personal or other equipment, interruption of electronic communications networks, as well as '' in the event of any circumstance or event external to the will of the SELLER intervening after the conclusion of the GTC and preventing execution under normal conditions.

 

It is specified that, in such a situation, the CUSTOMER cannot claim the payment of any compensation and cannot bring any recourse against the SELLER.

 

In the event of one of the above events, the SELLER will endeavor to inform the CLIENT as soon as possible.

ARTICLE 15. PERSONAL DATA

The SELLER collects personal data about his CUSTOMERS on the SITE, including through cookies. CUSTOMERS can deactivate cookies by following the instructions provided by their browser.

 

The data collected by the SELLER is used to process orders placed on the SITE, manage the CLIENT's account, analyze orders and, if the CLIENT has expressly chosen this option, send him commercial prospecting letters, newsletters, promotional offers and / or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

 

The CLIENT's data is kept confidentially by the SELLER for the purposes of the contract, its execution and in compliance with the law.

 

CUSTOMERS can unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email.

 

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its commercial partners, provided that they have expressly given their prior agreement when registering on the SITE.

 

The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER can also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

 

In accordance with Law No. 78-17 of January 6, 1978 relating to data processing and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation known as GDPR), the SELLER ensures the implementation of the rights of persons concerned.

 

 

It is recalled that the CUSTOMER whose personal data is processed has the rights of access, rectification, update, portability and erasure of the information concerning him, in accordance with the provisions of articles 39 and 40 of the amended Data Protection Act and the provisions of articles 15, 16 and 17 of the European General Regulation on the Protection of Persons (RGPD).

 

In accordance with the provisions of article 38 of the amended Data Protection Act and the provisions of article 21 of the GDPR, the CUSTOMER can also, for legitimate reasons, oppose the processing of data concerning him, without reason and without fresh.

 

The CUSTOMER can exercise these rights by sending an email to the address: contact@natureginseng.fr or by sending a letter to 3 Cours Charlemagne - BP 2597 - 69217 LYON Cedex 02.

 

It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document, or by sending the SELLER a photocopy of his identity document. 

 

ARTICLE 16. CLAIMS

The SELLER makes available to the CUSTOMER a "Customer Telephone Service" at the following number: 0783521852 (number not surcharged). Any written complaint from the CLIENT must be sent to the following address: 3 Cours Charlemagne - BP 2597 - 69217 LYON Cedex 02.

 

ARTICLE 17. INTELLECTUAL PROPERTY 

All the visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark and / or patent law.

 

These elements are the exclusive property of the SELLER. Anyone who publishes a website and wishes to create a direct hypertext link to the SITE must request the SELLER's authorization in writing.

 

This authorization of the SELLER will in no case be granted definitively. This link must be removed at the request of the SELLER. Hypertext links to the SITE which use techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited.

 

Any representation or reproduction, total or partial, of the SITE and its content, by any process whatsoever, without the express prior authorization of the SELLER, is prohibited and will constitute an infringement punishable by articles L.335-2 and following and articles L.713-1 et seq. of the Intellectual Property Code.

 

Acceptance of these GTCs constitutes recognition by the CUSTOMER of the SELLER's intellectual property rights and commitment to respect them.

ARTICLE 18. VALIDITY OF THE GENERAL CONDITIONS 

Any modification of the laws or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions cannot affect the validity of these General Conditions. Such a modification or decision in no way authorizes CUSTOMERS to disregard these General Conditions.

 

All conditions not expressly dealt with herein will be governed by the custom of the retail sector for companies whose head office is located in France.

 

Article 19. MODIFICATION OF THE GENERAL CONDITIONS 

These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.

 

The General Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.

 

Changes to the General Conditions will not apply to PRODUCTS already purchased.

 

Article 20. JURISDICTION AND APPLICABLE LAW 

THE PRESENT GENERAL CONDITIONS AND THE RELATIONSHIP BETWEEN THE CLIENT AND THE SELLER ARE GOVERNED BY FRENCH LAW

 

IN CASE OF LITIGATION, ONLY THE FRENCH COURTS WILL BE COMPETENT.

 

However, prior to any recourse to the arbitral or state judge, the Client is invited to contact the SELLER's claims department.

 

If no agreement is found or if the CUSTOMER justifies having tried, beforehand, to resolve his dispute directly with the SELLER by a written complaint, an optional mediation procedure will be offered, conducted in a spirit of loyalty and good faith in order to reach an amicable agreement at the occurrence of any conflict relating to this contract, including relating to its validity.

 

To initiate this mediation, the CUSTOMER can contact the SELLER's mediator: SABLIER Jean-Pierre, whose contact details are: jpsablier@natureginseng.com and who can be entered via this link: https://natureginseng.fr/nous-contact.

 

The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict.

 

 

The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict.

 

As mediation is not compulsory, the CUSTOMER or the SELLER can withdraw from the process at any time

 

IN THE HYPOTHESIS WHERE MEDIATION FAILS OR IS NOT ENVISAGED, THE LITIGATION HAVING BEEN RESULTING IN MEDIATION WILL BE CONFIDENTIAL TO THE COMPETENT JURISDICTION DESIGNATED ABOVE.

 

ANNEX 1

WITHDRAWAL POLICY

 

Principle of withdrawal

 

The CUSTOMER has in principle the right to retract by returning or returning the PRODUCT to the SELLER.

 

For this, the PRODUCT must be returned or returned without undue delay, and at the latest within fourteen (14) days of the communication of its decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.

 

Withdrawal period

 

In accordance with article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the PRODUCT.

 

In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) days after the day the CUSTOMER, or a third party other than the transporter and designated by the CUSTOMER, physically takes possession of the last PRODUCT delivered.

 

If the CUSTOMER's order relates to several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.

 

Notification of the right of withdrawal

 

To exercise their right of withdrawal and in accordance with article L.221-21 of the Consumer Code, the CUSTOMER must notify their decision to withdraw by means of an unambiguous declaration (for example, letter sent by the post, fax or email) to: 3 Cours Charlemagne - BP 2597 - 69217 LYON Cedex 02 or contact@natureginseng.fr.

 

He can also use the form below:

WITHDRAWAL FORM

Attention: SAS NATURE GINSENG

 

SELLER's telephone number: 0783521852

SELLER fax number:

SELLER email address *:

 

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:

 

PRODUCT reference

Invoice number:

Purchase order number:

- Ordered on [________________] / received on [________________]

- Method of payment used:

- Name of the CLIENT and, where applicable, the beneficiary of the order:

- CUSTOMER address:

- Delivery address :

 

- CUSTOMER signature (except in case of transmission by email)

 

- Date

 

 

In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.

 

Effects of withdrawal

 

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse the totality of the sums paid, including the delivery costs (with the exception of additional costs arising, where applicable, from the choice by the CUSTOMER of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day the SELLER receives the returned PRODUCT. (Article L .221-24 of the Consumer Code).

 

The SELLER will reimburse using the same means of payment as that which the CUSTOMER used for the initial transaction, except if the CUSTOMER expressly agrees to a different means, in any event, this reimbursement will not incur costs to the customer.

 

The SELLER is not obliged to reimburse the additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER.

 

The SELLER may defer reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date chosen being that of the first of these facts.

 

Return terms

 

The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communication of his decision to withdraw from this contract, return the goods to: 3 Cours Charlemagne - BP 2597 - 69217 LYON Cedex 02.

 

This deadline is deemed to be respected if the CUSTOMER returns the goods before the expiration of the period of fourteen (14) days.

 

 

Return fees

 

The CUSTOMER shall bear the direct costs of returning the goods.

 

In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CUSTOMER must bear the direct costs of returning the goods.

 

Condition of the returned item

 

The PRODUCT must be returned according to the SELLER's instructions and include in particular all the accessories delivered.

 

The CLIENT is only responsible for the depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility of testing the PRODUCT but its responsibility could be engaged if it proceeds to manipulations other than those which are necessary.

 

Exclusions from the right of withdrawal

 

The right of withdrawal is excluded in the following cases:

 

    - Supply of goods or services whose price depends on fluctuations on the financial market

    - Supply of goods made up to CUSTOMER specifications or clearly personalized

    - Supply of goods liable to deteriorate or expire quickly

    - Supply of audio or video recordings or sealed software which have been unsealed after delivery

    - Newspaper, periodical, magazine (except subscription contract)

    - Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services linked to leisure activities if the offer provides a specific date or period of execution

    - Supply of goods which by their nature are inseparably mixed with other articles

    - Supplies of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY

    - the supply of alcoholic beverages whose price was agreed at the time of the conclusion of the sales contract, whose delivery can only be made after 30 days and whose real value depends on fluctuation on the market beyond the control of the SELLER

    - Supply of digital content not supplied dematerialized if the execution has started with the express prior agreement of the consumer, who also recognizes that he will thus lose his right of withdrawal

    - contracts concluded during a public auction

 

APPENDIX 2

 

DELIVERY POLICY

 

Delivery zone

 

The PRODUCTS offered can only be delivered on the TERRITORY.

 

It is impossible to place an order for any delivery address located outside this TERRITORY.

 

The PRODUCTS are sent to the delivery address (s) that the CUSTOMER has indicated during the ordering process.

 

Delivery time

 

The deadlines for preparing an order and then establishing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines are understood to be outside weekends or public holidays.

 

An electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are dispatched, provided that the electronic address appearing in the registration form is correct.

 

Delivery times & costs

 

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and formulas for the PRODUCTS purchased.

 

Shipping costs are calculated according to the delivery method.

The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.

 

Details of delivery times and costs are detailed on the WEBSITE.

 

In the absence of any indication or agreement as to the delivery date, the SELLER delivers the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract. (Article L.216-1 of the Consumer Code).

 

DELIVERY TERMS

 

The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document.

 

In case of absence, a delivery notice will be left to the CUSTOMER, to allow him to pick up his package at his post office.

 

 

DELIVERY Problems

 

The CUSTOMER is informed of the delivery date fixed when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

 

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable period and in the event of non-delivery within this period, he may terminate the contract.

 

The SELLER will reimburse, without undue delay from the receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, using the same method of payment as that used by the CUSTOMER to purchase products.

 

The SELLER is responsible until the delivery of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted during delivery.